1. Information We Collect

We may collect personal information that you voluntarily provide through forms, consultations, applications, payments, or communications, including:

Full name
Email address
Phone number
Mailing address
Date of birth
Emergency contact information
Medical history and health-related information
Insurance information (if applicable)
Payment and billing information
Passport or travel-related details when coordinating procedures
Photos or documents voluntarily submitted for medical evaluation

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Website usage behavior
Cookies and analytics data

2. How We Use Your Information

We use your information to:Schedule and coordinate consultations or procedures
Evaluate candidacy for surgical or medical services
Communicate regarding appointments, recovery, and aftercare
Process payments and administrative requestsImprove our website and patient experience
Respond to inquiries and support requests
Send educational, promotional, or service-related communications
Maintain patient records and comply with legal obligations

Medical information submitted through our website or communication channels may be reviewed by authorized medical professionals and staff involved in your care.

3. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to provide services, including:

Surgeons and medical providers
Hospitals or surgical centersLaboratory or diagnostic providers
Patient coordinators
Payment processors
Technology and hosting providers
Legal or regulatory authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

4. Medical Information and HIPAA

Certain medical information may be protected under applicable healthcare privacy laws, including HIPAA where applicable.

While Pompeii Surgical Mexico takes reasonable steps to protect confidential health information, communication through website forms, standard email, or unsecured messaging platforms may not always be fully encrypted.

By voluntarily submitting information online, you acknowledge and accept these risks.

Patients are encouraged not to send highly sensitive medical or financial information through unsecured communication channels unless specifically requested.

5. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to:I

mprove website functionality
Analyze visitor behavior
Enhance user experienceSupport advertising and remarketing efforts
Third-party services such as Google Analytics, Meta Pixel, or similar platforms may collect anonymized usage information.

You may disable cookies through your browser settings, although some portions of the site may not function properly.

6. Marketing Communications

We may send emails, SMS messages, newsletters, promotions, or follow-up communications related to our services.You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Operational or medical communications related to active consultations or treatment may still be sent as necessary.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and medical information only as long as necessary to:Provide servicesMaintain recordsComply with legal, medical, financial, or regulatory obligationsResolve disputes and enforce agreementsRetention periods may vary depending on the type of information and applicable regulations.

9. International Users

Pompeii Surgical Mexico serves patients from multiple countries, including the United States and Mexico.

By using our website or services, you understand that your information may be transferred, processed, or stored across international jurisdictions where privacy laws may differ from those in your home country.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party websites they visit.

11. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access to your information
Correction of inaccurate information
Request deletion of certain data
Withdraw consent for marketing communications
Request information about how your data is used
Requests may be submitted using the contact information below.

12. Children’s Privacy

Our services are intended for adults and are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Pompeii Surgical Mexico
Website: https://www.pompeii-surgical.com
Email: contact@pompeii-surgical.com ‍
Phone: 1(858) 439-7931